Refund and Return Policy for GlowTrend
Effective Date: January 17, 2025
At GlowTrend (https://glowtrend.site), your satisfaction is our top priority. We understand that sometimes returns or refunds may be necessary, and this policy outlines the terms and conditions for requesting a return or refund. By purchasing from GlowTrend, you agree to the terms detailed below. This policy ensures transparency and compliance with Google AdSense policies.
1. Eligibility for Returns and Refunds
To qualify for a return or refund, the following conditions must be met:
- The item must be unused, in its original condition, and include all original packaging, tags, and accessories.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
- The return request must be initiated within 30 days of the delivery date.
Products that do not meet these criteria may not be eligible for a refund or return.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Customized or personalized footwear.
- Clearance or final sale items.
- Gift cards or promotional items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at info@glowtrend.site or call (405) 608-0551 with your order details and reason for the return.
- If the item is damaged or defective, include clear photos to support your claim.
- Ship the item to the return address provided by our customer service team.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and retaining proof of shipment.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Refunds for purchases made with gift cards or store credits will be issued as store credits.
- Shipping fees are non-refundable unless the return is due to a product defect or error.
5. Damaged or Defective Products
If your product arrives damaged or defective, notify us within 7 days of delivery. Provide photos of the damaged item and packaging, along with your order details. We will offer a replacement or a full refund at no additional cost to you.
6. Exchanges
Exchanges are only available for defective, damaged, or incorrect items. To request an exchange, contact us within 30 days of delivery. The exchange process follows the same conditions as returns.
7. Order Cancellations
Orders can be canceled for a full refund if they have not yet been shipped. Once an order has been shipped, cancellations are no longer possible, and the standard return process must be followed.
8. Late or Missing Refunds
If you have not received your refund within the specified timeframe:
- Check your bank or credit card statement.
- Contact your payment provider, as processing times may vary.
- If the issue persists, contact us at info@glowtrend.site for assistance.
9. Customer Responsibilities
Customers are responsible for:
- Ensuring the returned item is securely packaged to prevent damage during transit.
- Providing accurate information when initiating a return or refund request.
- Covering return shipping costs unless the issue is due to a defect or error on our part.
10. Updates to This Refund and Return Policy
GlowTrend reserves the right to update or modify this policy at any time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly noted.
Contact Us
If you have any questions, concerns, or feedback regarding this Refund and Return Policy, please contact us:
Email: info@glowtrend.site
Phone: (405) 608-0551
Address: 5412 Timberwolf Ct, Eielson Afb, Alaska (AK), 99702
Thank you for shopping with GlowTrend. Your satisfaction is important to us, and we are here to assist you with any concerns or issues regarding your purchase.